Hope you know that there is no way in salesforce to query
the Email2Case addresses.
“person2@mycompany.com”<
person2@mycompany.com>
Then, I started thinking about overriding the From Address
(select Component) dynamically by using JQuery with the help of Apex Remoting.
I
opened the Developer Tools to see the From Addresses (select component) Id.
This is from_CASEID(15 digits). I passed
the cased id to a hidden field and accessed it in the jQuery dynamically to
append the From list. The following
Controller and Visualforce page code explains the logic.
The Controller code :
global class AnswerCustomerController
{
private final Case caseRec;
public String caseID { get;set; }
public String fromAddresses { get;set; }
global static list<wEmailWrapper>
wEmailWrapperList {
get{
if(wEmailWrapperList==null)
wEmailWrapperList = new list<wEmailWrapper>();
return wEmailWrapperList;
}
set;
}
public AnswerCustomerController(ApexPages.StandardController
stdController) {
this.caseRec =
(Case)stdController.getRecord();
}//Constructor
ends
@remoteaction
global static list<wEmailWrapper>
getCaseOriginList(String cId) {
list<Case> casList = [select id, Origin from Case where id =: cId];
String caseOrigin = '';
//Copy Case
Origin if the caseList is not empty
if(!casList.isEmpty()){
//system.debug('***
: '+casList);
caseOrigin =
casList.get(0).Origin;
}
//Accessing
all the Email2Case Settings
map<String,E2C_Settings__c> E2CSettings =
E2C_Settings__c.getAll();
if(caseOrigin != ''){
//Add the
email addresses with the same Case Origin
for(E2C_Settings__c
e2c:E2CSettings.values()){
if(e2c.Case_Origin__c.equals(caseOrigin)){
system.debug('*** : '+e2c);
wEmailWrapperList.add(new wEmailWrapper(e2c.Email__c,e2c.Display_Name__c,e2c.Case_Origin__c));//Adding to
Wrapper List
}
}//for ends
}
//If Case Origin is not found
if(wEmailWrapperList.size()==0){
//Add all the email addresses
for(E2C_Settings__c
e2c:E2CSettings.values()){
wEmailWrapperList.add(new wEmailWrapper(e2c.Email__c,e2c.Display_Name__c,e2c.Case_Origin__c));//Adding to
Wrapper List
}//for ends
}
return wEmailWrapperList;
}
/* Wrapper Class to hold the Email
Address into a JSON String */
global class wEmailWrapper{
public String wEmail { get;set; }
public String wDisplayName { get;set; }
public String wOrigin { get;set; }
public wEmailWrapper(String email,String
displayName,String origin){
this.wEmail = email;
this.wDisplayName = displayName;
this.wOrigin = origin;
}
}
}
VF Code :
<apex:page standardController="Case" extensions="AnswerCustomerController">
<apex:includeScript value="{!URLFOR($Resource.JQuery,
'jquery-ui-1.11.2/external/jquery/jquery.js')}" />
<script type="text/javascript">
var $j =
jQuery.noConflict();
$j(document).ready(function(){
var caseid =
$j("[id*='tempcaseid']").val();
var selList =
$j("#from_"+caseid.substring(0,15)).val();
//Remove the list – Otherwise it populates all the addresses from Orgganization
default
$j("#from_"+caseid.substring(0,15)).empty();
//Javascript Remoting to get the dynamic List
Visualforce.remoting.Manager.invokeAction(
'{!$RemoteAction.AnswerCustomerController.getCaseOriginList}',
caseid,
function(result, event){
if (event.status) {
for (var i=0; i<result.length; i++){
var res = result[i];
//$j("#from_"+caseid.substring(0,15)).append(new
Option(res.wDisplayName+"<"+res.wEmail+">",res.wEmail+":"+res.wEmail));
$j("#from_"+caseid.substring(0,15)).append(new
Option("\""+res.wDisplayName+"\""+"<"+res.wEmail+">",res.wEmail+":"+res.wEmail));
}
}
},
{escape: true}
);
});
</script>
<apex:form id="theform">
<apex:inputHidden value="{!case.id}" id="tempcaseid"/>
</apex:form>
<apex:emailPublisher entityId="{!case.id}"
toAddresses="{!case.contact.email}"
emailBodyFormat="textAndHTML"
bccVisibility="editable"/>
</apex:page>
Now, the console page (populated From Addresses) look like below,
Hope
this solves the problem for some of them to populate the Display Name with
Email Address.
